Data & Privacy
winph11 Privacy Policy
At winph11, your privacy matters. This Privacy Policy explains exactly what personal data we collect from members in the Philippines, how we use it, who we may share it with, and how we keep it safe. By registering an account or using any part of the winph11 platform, you agree to the practices described here. We encourage you to read this page in full — it is written in plain language so every Filipino member can understand their rights. If you have questions after reading, our FAQ page is a helpful next step.
What We Gather
Data We Collect & How We Use It
A clear breakdown of the personal information winph11 collects from Filipino members and the specific purposes behind each type of data.
Account Information
When you register on winph11, we collect your full name, date of birth, email address, and mobile number. This information is required to create and verify your account, confirm you meet the minimum age requirement of 21 years, and ensure only one account exists per person. We also use your contact details to send you important account notifications, security alerts, and service updates. Your account information is stored securely and is never sold to any third party. You may request a correction to your account details at any time by contacting our support team.
Payment & Transaction Data
To process deposits and withdrawals in Philippine pesos (PHP), winph11 collects payment method details such as e-wallet account references and bank identifiers. We do not store full card numbers or sensitive authentication credentials on our servers. Transaction records — including deposit amounts, timestamps, and payment channel used — are retained for regulatory compliance and dispute resolution purposes. All payment data is transmitted over encrypted connections to protect your financial information at every step. If you believe a transaction has been processed incorrectly, you can raise a dispute through our FAQ page or support channels.
Device & Usage Data
When you access winph11 through a browser or mobile device, we automatically collect technical data such as your IP address, device type, operating system, browser version, and session activity logs. This data helps us detect suspicious login attempts, prevent unauthorised access, and improve platform performance for members across the Philippines. Usage data — such as which games you play and how long you spend on the platform — is analysed in aggregate to improve our game library and user experience. We do not use device data to build individual advertising profiles or share it with marketing networks. This technical information is retained only as long as necessary for security and operational purposes.
Identity Verification (KYC)
In line with responsible gaming and anti-money laundering obligations, winph11 may request government-issued identification documents from members at certain account milestones. Acceptable documents include a Philippine passport, driver's licence, or national ID. These documents are used solely to verify your identity and confirm your eligibility to use the platform — they are not used for any other purpose. KYC documents are stored with strict access controls and are only reviewed by authorised compliance personnel. Once verification is complete, your documents are retained only for the period required by applicable regulations.
Support Communications
When you contact winph11 support — whether through email, live chat, or any other channel — we retain records of those communications to help resolve your query and improve our service quality. Support records may include your account details, the nature of your enquiry, and any attachments you provide. These records are accessible only to authorised support and compliance staff and are not shared externally. We use aggregated, anonymised support data to identify common issues and improve the platform experience for all Filipino members. You may request a copy of your support history as part of a data access request.
Cookies & Session Tokens
winph11 uses essential cookies and session tokens to keep you logged in, remember your preferences, and maintain the security of your session while you use the platform. These are strictly functional cookies — we do not use third-party advertising cookies or cross-site tracking technologies. Session tokens expire automatically when you log out or after a period of inactivity, reducing the risk of unauthorised access on shared devices. You can manage cookie settings through your browser, though disabling essential cookies may affect your ability to use certain platform features. Our cookie practices are reviewed regularly to ensure they remain minimal and purposeful.
Your Control
Your Rights as a winph11 Member
Filipino members have clear rights over their personal data. Here is what you can request and how winph11 handles each type of request.
Right to Access Your Data
You have the right to request a copy of the personal data that winph11 holds about you at any time. This includes your account information, transaction history, KYC records, and support communications. To submit a data access request, contact our support team with your registered email address and a brief description of the data you wish to review. We will respond to all valid access requests within a reasonable timeframe in accordance with applicable Philippine data protection standards. There is no fee for a standard data access request, and we will provide the information in a clear, readable format. If your request is complex or involves a large volume of data, we may notify you of a reasonable extension to the response period.
Right to Correct Inaccurate Data
If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. Common examples include a change of mobile number, updated address details, or a correction to a name spelling. You can initiate a correction request by contacting our support team and providing the correct information along with any supporting documentation if required. winph11 will process correction requests promptly and confirm once the update has been made to your account. Please note that certain data — such as your date of birth or government ID details — may require additional verification before a correction can be applied, to protect the integrity of your account.
Right to Request Deletion
You may request the deletion of your personal data in certain circumstances, such as when you close your winph11 account and no longer wish your information to be retained. However, please be aware that some data must be kept for a minimum period under applicable regulations — for example, transaction records and KYC documents may need to be retained for compliance purposes even after account closure. When you submit a deletion request, winph11 will review it carefully and delete all data that is not subject to a legal retention obligation. We will inform you of the outcome of your request and specify which data, if any, must be retained and for how long. Deletion requests can be submitted through our support team using your registered contact details.
Data Security & Breach Response
winph11 applies industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, access-controlled storage systems, and regular internal security reviews. In the unlikely event of a data breach that poses a risk to your rights, winph11 will notify affected members and the relevant Philippine authorities in accordance with applicable data protection obligations. We will provide clear information about what data was affected, what steps we have taken to contain the breach, and what you can do to protect yourself. Our security practices are reviewed and updated regularly to address emerging threats and maintain the highest practical level of protection for all Filipino members.
Questions About Your Privacy?
Our FAQ page covers the most common questions from Filipino members about data, accounts, and platform security. You can also log in to manage your account details directly.
This Privacy Policy applies to all members of winph11 in the Philippines. For related policies, see our Terms and Conditions and Responsible Gaming pages.